Every weeknight, the HSR runs double-length articulated buses to Eastgate Square to Downtown Stoney Creek, Stoney Creek City Hall, and Stoney Creek's Levi Loop.
These routes combined wouldn't fill one regular sized HSR bus, meanwhile, two of these articulated buses pull into Eastgate Square and sit across from regular sized 40' 1-King buses which have to pass people because they are carrying full standing loads.
Here's a photo of TWO articulated buses on Stoney Creek and a 40' King bus I boarded a few weeks ago. The bus had to pass people at Wentworth and Wellington. Meanwhile, those articulated buses were running mostly empty in Stoney Creek.
Why is this?
The Stoney Creek buses interline with the 10-B-Line prior to 6 p.m. each day, and the HSR doesn't switch buses while in service.
How hard is the fix?
Not hard, after 6 p.m. at the Eastgate Terminal, articulated Stoney Creek buses can pull into the 1-King bus stop, the 1-King can pull into the Stoney Creek stop, the drivers switch buses, and that's it. Nothing complicated.
The only complication is that fixing this problem would require the HSR's $125,000 per year senior Manager of Customer Service and Scheduling to add a note to the driver schedules to make the switch. It also requires operations to monitor, and adjust in circumstances such as a traffic collision delaying either route. (This is fairly simple, cancel the switch that evening or await the next opportunity with both buses at Eastgate Terminal.)